West Star Aviation’s Chattanooga location has become an Embraer Operator’s favorite go-to for MRO services, and with good reason.  By better focusing on the customer and what is important to them, the facility has experienced unprecedented growth in all areas, but their Embraer program stands out.

The Embraer Program at West Star – Chattanooga has gone from returning to service an average of five aircraft per month to an astounding 14 aircraft per month in just 12 short months. With this increase, the CHA Embraer Team has been able to maintain an “on-time” delivery rate of 90% on their Embraer work.  Likewise, the Team has also established and maintained a 95% Squawk-free departure rate.

“The growth in our Embraer program at Chattanooga has been fantastic,” said Chattanooga Embraer Program Manager, Michael Forehand.  “West Star Aviation as a company has increased the focus on our customers and what they need and want to be successful.  By doing this and empowering our teams with the right tools and attitude, we are able to deliver truly world-class service that keeps our customers coming back.  And of course, we are extremely proud of the “on-time and squawk-free” reputation that we have developed,” he continued.

Forehand said the Embraer Program at CHA has strong backlog, with maintenance slots already being booked well into the 2^nd quarter 2022, with some even booking as far out as 4^th quarter 2022. 

Chattanooga, TN (CHA), along with West Star’s East Alton, IL (ALN) and Grand Junction, CO (GJT) facilities all have established Embraer Programs.